Terms & Conditions
In order to buy products on Boxtails Ltd website or use our web site, you must do so according to these terms and conditions. By registering on the website or purchasing through it you are agreeing to be bound by them.
Boxtails Ltd reserves the right to change these Terms and Conditions by updating this page.
1. Sales and Delivery
1.1 Delivery – Our standard delivery charge for orders under 60 is £4.49 and is delivered by DPD or DHL on a next day service. Please allow up to 3 working days for delivery unless otherwise stated. Orders are dispatched from our warehouse on Mondays, Wednesdays and Fridays.
1.2 Availability – If we have a limited availability product it may sell out in between you placing the order and dispatch. In that situation, you are entitled to be refunded in full for your order, or we may offer a more expensive substitute for the product at no additional cost to you. If a substitution is required, you will be contacted first and given opportunities to choose the replacement or get a refund.
1.3 Customer satisfaction – If you are dissatisfied with our performance in any way, please contact our customer services department on info@boxtails.co.uk.
At Boxtails, we aim to deal with all enquiries fairly, confidentially and quickly. We will always do our utmost to acknowledge your contact within 24 hours. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to: info@boxtails.co.uk.
1.4. Legal entity – Boxtails is responsible for arranging the shipping and all customer services queries and will be your first point of contact for any questions you might have about your order.
1.5 Limited Availability Items with Restricted Order Sizes – where we have exclusives or special releases, we may restrict the number of items that any individual can purchase in order to ensure that the product can be tried by as many people as possible. Where this is the case, the permitted order quantity will be displayed clearly on the item page at the time of buying.
We may not be able to restrict the volume of items which you can place into your basket and process through to checkout, however, we reserve the right to analyse the purchases after special releases, and if you exceed the stated allowance we will refund you the difference but only ship the permitted quantities of items.
2. Prices and payment
2.1 All prices are quoted in pounds sterling and may be per sachet, per bottle or per box, as marked. The prices include applicable VAT at the prevailing rate unless otherwise specified. All delivery charges are additional.
2.2 We accept payment by all major credit and debit cards.
2.3 Description and price of the goods – we make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. The price of the goods will be as shown on the checkout page of our website when you placed your order, we will therefore charge you this amount. You must also pay a delivery charge for the goods as indicated on our website at the checkout page. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before shipping your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered, we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
2.4 Errors in processing payment – If the payment is processed, but there is an error which results in Boxtails not receiving payment from the customer, Boxtails reserves the right to reprocess the payment at a later date. If this is not successful the customer will also be asked to pay on the site with an alternative payment method, and given a reasonable period of time to complete the payment – usually 14 days.
3. Discounts and Vouchers
3.1 Users may from time to time receive discount codes or vouchers for use on the Boxtails website or app. These codes or vouchers are intended to provide a one-time discount on a single transaction.
3.2 Unless explicitly stated otherwise in writing by Boxtails, discount codes and vouchers cannot be combined in any single transaction. Users may apply only one discount code or voucher per transaction.
3.3 Boxtails reserves the right to refuse the application of any discount code or voucher if used in a transaction where an additional discount code or voucher has been applied.
3.4 Any attempt to combine multiple discount codes or vouchers may result in the cancellation of the transaction, at the sole discretion of Boxtails.
3.5 All discount codes or vouchers must be used within their specified validity period and are subject to the terms and conditions outlined at the time of issue.
3.6 The "Free Delivery" offer for orders over £60 is applicable only to purchases made in cash. Purchases made with discount codes, vouchers or other non-cash methods will not qualify for this offer
3.7 Tesco Clubcard vouchers must be activated and utilised in one single transaction on our website. These vouchers, unlike Boxtails' gift cards, do not retain any unspent credit.
3.7 Boxtails' decision on any issues or disputes arising out of the usage of discount codes or vouchers shall be final and binding.
4. Age restriction
4.1 We won’t sell products to anyone who isn’t 18 years old or over. By placing an order you confirm that you are at least 18 years old.
4.2 If you are buying a box of cocktails as a gift – the recipient must also be over 18 years old.
4.3 We will verify your age upon check out through a credit card verification
4.4 If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the products is unable to produce appropriate ID, unfortunately, our couriers will be unable to leave the products.
4.5 Our Boxtails letterbox packages are placed through the letterbox wherever possible. No signature is required, as these will be put through your letterbox assuming they fit. If minors are present at the delivery location, we recommend you select an alternative address.
4.6 Once the products have been delivered, according to your original delivery instructions, it becomes your responsibility.
5. Security
5.1 We use a secure payment server with state-of-the-art encryption and secure socket layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.
5.2 It is your responsibility to protect your password from being disclosed to any third party.
6. Cancellations
6.1 You may cancel your order for any reason whatsoever at any time up to the date we ship the products. This applies for all orders except for subscriptions which have their own cancellation policy in section 1.6.
6.2 In order to cancel your order you must contact our customer services department immediately on info@Boxtails.co.uk. You may also write to us (time allowing) at Boxtails, 3rd Floor, 86-90 Paul Street, London EC2A 4NE.
6.3 Where cancellation notice is received before dispatch, we shall reimburse the price of the products within 30 days from the date you notify us of the cancellation.
7. Returns
7.1 Shipping perishable and fragile items include some inherent risk or breakage in transit, so please be patient if you are unlucky and our delivery team is unsuccessful in shipping your box safely. Accepting damaged parcels is recommended, in order for us to accurately determine with you the amount of damage and speed up any replacement deliveries.
7.2 You must notify us of all products which are at fault and due to be returned for any of the reasons stated in this clause within 3 working days from delivery of the products. You must contact our customer services department immediately on info@boxtails.co.uk. Full returns only for reasons as follows will be accepted as the items are perishable in nature: items broken on delivery, spoiled or out of date goods, misdescribed goods.
7.3 Before accepting a full return for the reasons listed above, we will try to rectify the problem with your order by issuing replacement items or alternative constituent parts. Or we may enact a partial refund for the specific items or parts which are at fault. In the situation of spoiled goods, we will need to arrange the return of the goods in order for them to confirm the problem and we will need them to verify that the goods are spoiled before we’re able to issue a full refund.
7.4 Where a full return of an order is accepted due to the prescribed reasons in 7.2 you will be entitled to a full refund of the items and the original postage. Where we make arrangements to collect the goods, you must make them available to our courier in order to complete the return so we can then issue the refund.
7.5 Refunds will be made to the card used for purchase within 30 days of the returned items reaching the return location or partial refund being agreed.
7.6 Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen’s Advice Bureau.
7.7 Customers must note that while we use our specially designed mail safe packaging to minimise breakages, items may be subject to some distress in transit. As such, we cannot guarantee the condition of pouches and cocktails on arrival sufficiently that they will be pristine enough to satisfy a collector’s needs. Some scratches on labels and minor denting is to be expected and we will not be able to accept refunds for purely cosmetic reasons unless labels are entirely unreadable and therefore the contents and product details are unclear.
7.8 Please contact us if you have a specific requirement regarding the cosmetic appearance of the pouch or contents in your order. We will try to take extra precautions for you, or check the cosmetic condition of the items before shipping out but this does not constitute any guarantee from us.
7.9 The customer must cover the return postage costs if a return is made by choice and the items are not faulty or misdescribed. Any returns for reasons not covered by 7.2 will be refunded less any postage costs we have incurred and only upon safe receipt of the items and if the return is received by us within 14 days of the original delivery being made.
8. Intellectual Property Rights
8.1 You agree and acknowledge that we own or are licensed to use all copyright, database rights, trademarks and other intellectual property rights in and to all parts of this website, and to the business of Boxtails Ltd, the structure, design and layout of the web site, the styles of the products.
8.2 You are entitled to use our website in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our website or any part of it in any other manner.
8.3 Boxtails reserves the right to request that any persons, individual and corporate, providing hypertext or other links to the Boxtails.com web site, other than to our home page, from their own web site or from a third party’s website, to remove the links immediately if Boxtails at its sole discretion deems them to be unacceptable.
9.Warranties
9.1 We warrant that the products will be of satisfactory quality and fit for their general purpose.
As taste is subjective, we cannot guarantee that all products will be to everyone’s personal taste.
10. Limitation of liability
10.1 Nothing in these Terms and Conditions shall exclude Boxtails liability for personal injury or death caused by its negligence.
10.2 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
i. loss or damage was not foreseeable to both parties when the contract was formed;
ii. loss or damage was not caused by any breach on the part of the supplier;
iii. loss or damage relates to business and/or non-consumers.
10.3 We will not be liable for loss or damage caused by the customer handling the products. In particular, we will not be liable for spillages or breakages.
10.4 Customers should also be aware of the following inherent risks and warnings:
Alcohol should always be consumed in moderation and there may be health consequences for its consumption. Please consider visiting websites like drinkaware.co.uk or the.gov.uk website for advice concerning alcohol consumption.
A case of our products can be heavy so extra care should be taken if lifting a Boxtails box. If you are concerned about the weight we advise that you transfer the pouches from the box 1 or 2 at a time.
11. Data Protection
11.1 By providing your details to Boxtails on our web site, you consent to Boxtails maintaining, recording, holding and using the information you give Boxtails at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the prevailing Data Protection Laws for England and Wales. Please see the privacy policy for more details via the link at the bottom of the page.
11.2 Boxtails.co.uk Privacy Promise – we take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your products to you and to verify your age, e.g. credit reference agencies and our delivery companies. From time to time, Boxtails may send information about discounts, free stuff and personalised offers on certain products, unless you have unsubscribed from our mailing lists.
11.3 If you opt-out from our marketing messages, you will only be contacted by www.boxtails.co.uk in relation to any purchases made on our site (e.g. order confirmation emails) or if our terms and conditions change significantly, but we promise to do so no more than three times per year.
11.4 If you have any questions regarding our privacy policy, please see the link at the bottom of all pages to our Privacy Policy or email us at info@Boxtails.co.uk
12. General
12.1 We shall not be liable for any delay in delivering your products if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.
12.2 If a delivery is received in a damaged state, Boxtails accepts no responsibility for any injury or harm that this may cause to you.
12.3 Boxtails may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.
12.4 No contract exists between you and us until we notify you that we have accepted your order and made arrangements to ship the goods. We are not obliged to accept your order.
12.5 Jurisdiction – the relevant courts of England and Wales will have exclusive jurisdiction to rule on any disputes or matters of contention regarding these terms and conditions. Here are our details should you want to contact us: Boxtails Limited (www.boxtails.co.uk)
Martley Hall Stud, Framlingham Road, Easton, Suffolk, IP13 0EN, United Kingdom
