In order to buy products on Boxtails UK Ltd website or use our web site, you must do so according to these terms and conditions. By registering on the website or purchasing through it you are agreeing to be bound by them. Boxtails UK Ltd reserves the right to change these Terms and Conditions by updating this page.
1. Sales and Delivery
1.1 Delivery – Standard Delivery is £3.95 regardless of how many items or cases you order. We reserve the right to charge a higher delivery rate for certain areas in the UK, this will be displayed to you at the checkout. We will deliver your products using a courier service to anywhere in mainland UK as specified at the time of your order. Our current preferred courier service is ParcelForce or UPS/CSM and their delivery times are Monday to Friday, 9.00am to 5.00pm. If you are not there to take possession of your delivery the driver may leave it with a neighbour, or they will leave a card with the information for you to arrange a more convenient delivery time or notify you where it can be collected from having taken it to a collection point near to the address. For issues with your delivery, please contact us on firstname.lastname@example.org so we can try to liaise on your behalf with our courier service.
1.6 Limited Availability Items with Restricted Order Sizes – where we have exclusives or special releases, we may restrict the number of items that any individual can purchase in order to ensure that the product can be tried by as many people as possible. Where this is the case, the permitted order quantity will be displayed clearly on the item page at the time of buying. We may not be able to restrict the volume of items which you can place into your basket and process through to checkout, however, we reserve the right to analyse the purchases after special releases, and if you exceed the stated allowance we will refund you the difference but only ship the permitted quantities of items.
2. Prices and payment
2.1 All prices are quoted in pounds sterling and maybe per sachet, per bottle or per box, as marked. The prices include applicable VAT at the prevailing rate, unless otherwise specified. All delivery charges are additional.
2.4 Errors in processing payment – If the payment is processed, but there is an error which results in Boxtails UK Ltd. not receiving payment from the customer, Boxtails UK Ltd. reserves the right to reprocess the payment at a later date. If this is not successful the customer will also be asked to pay on the site with an alternative payment method, and given a reasonable period of time to complete the payment – usually 14 days.
3. Age restriction
3.1 We won’t sell products to anyone who isn’t 18 years old or over. By placing an order you confirm that you are at least 18 years old.
3.5 Our Boxtails UK Ltd. letterbox packages are placed through the letterbox where ever possible. No signature is required, as these will be put through your letterbox assuming they fit. If minors are present at the delivery location, we recommend you select an alternative address.3.6 Once the products have been delivered, according to your original delivery instructions, it becomes your responsibility.
4.1 We use a secure payment server with state-of-the-art encryption and secure socket layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.
4.2 It is your responsibility to protect your password from being disclosed to any third party.
5.1 You may cancel your order for any reason whatsoever at any time up to the date we ship the products. This applies for all orders except for subscriptions which have their own cancellation policy in section 1.6.
5.2 In order to cancel your order you must contact our customer services department immediately on email@example.com You may also write to us (time allowing) at Boxtails UK Ltd, Unit 11, Mill Batch Farm, East Brent, Somerset, TA9 4JN5.3 Where cancellation notice is received before dispatch, we shall reimburse the price of the products within 30 days from the date you notify us of the cancellation.
6.1 Shipping perishable and fragile items include some inherent risk or breakage in transit, so please be patient if you are unlucky and our courier is unsuccessful in shipping your box safely. Our breakage rate is very low but if some or all of the bottles in a case are broken or spoiled when they are delivered you should notify us as soon as possible to allow us to assist in the most appropriate way. Accepting damaged parcels is recommended, in order for us to accurately determine with you the amount of damage and speed up any replacement deliveries.
6.9 The customer must cover the return postage costs if a return is made by choice and the items are not faulty or misdescribed. Any returns for reasons not covered by 6.2 will be refunded less any postage costs we have incurred and only upon safe receipt of the items and if the return is received by us within 10 days of the original delivery being made.7. Intellectual Property Rights
7.1 You agree and acknowledge that we own or are licensed to use all copyright, database rights, trademarks and other intellectual property rights in and to all parts of this website, and to the business of Boxtails UK Ltd., the structure, design and layout of the web site, the styles of the products.
7.3 Boxtails UK Ltd. reserves the right to request that any persons, individual and corporate, providing hypertext or other links to the www.boxtails.com web site, other than to our home page, from their own web site or from a third party’s website, to remove the links immediately if Boxtails UK Ltd. at its sole discretion deems them to be unacceptable.
8.1 We warrant that the products will be of satisfactory quality and fit for their general purpose. As taste is subjective, we cannot guarantee that all products will be to everyone’s personal taste.
9. Limitation of liability
9.1 Nothing in these Terms and Conditions shall exclude Boxtails UK Ltd. liability for personal injury or death caused by its negligence.
9.2 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
- loss or damage was not foreseeable to both parties when the contract was formed;
- loss or damage was not caused by any breach on the part of the supplier;
iii. loss or damage relates to business and/or non-consumers.
9.3 We will not be liable for loss or damage caused by the customer handling the products. In particular, we will not be liable for spillages or breakages.9.4 Customers should also be aware of the following inherent risks and warnings:
- Alcohol should always be consumed in moderation and there may be health consequences for its consumption. Please consider visiting websites like drinkaware.co.uk or the .gov.uk website for advice concerning alcohol consumption.
- A case of our products can be heavy so extra care should be taken if lifting a Boxtails UK Ltd. box. If you are concerned about the weight we advise that you transfer the bottles from the box 1 or 2 at a time.
iii. Some products may cause staining if spilt so extra care should be taken when pouring and opening.
- Sparkling products can be volatile due to the build-up of gasses. Extra care should be taken when opening these items.
- In the case of any visible damage on the outside of the box, please ensure you open carefully to check for broken items or glass. Take extra precautions if you have a damaged order when removing items.
10. Data Protection
11.1 We shall not be liable for any delay in delivering your products if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.
Mill Batch Farm