Frequently Asked Questions

You’ve got questions? We’ve got answers!

Here are some of the most common FAQs

Can’t find your answer? Drop us a line

I don’t know what cocktails to choose, what should I do?

There are 3 types of boxes you can purchase on our site:

  • All of our 15 ready-to-pour cocktails are available in one flavour boxes, these come in either 4, 8 or 12.
  • If you can’t decide on one flavour then we have built carefully curated boxes we call SixMix, so you can try a selection of our cocktails to find your favourite.
  • Our bundle options are our largest boxes. These are perfect for stocking up or large parties.

What is a SixMix?

If you can’t decide on one flavour then we have built carefully curated boxes we call SixMix, so you can try a selection of our cocktails to find your favourite. Each SixMix contains either 6 or 12 pouches, made up of 3 different cocktails in each.

   

How do I purchase cocktails?

We have made it super simple to order through the Boxtails website with 4 easy steps,

Select your cocktails
Choose from our 12 ready-to-pour cocktails or select one of our SixMix selection boxes.

Checkout
Cocktails start from £19.99 for 4. Order before 5pm and we’ll post it the next day.

Letterbox delivery
No need to stay at home – our individual boxes are designed to be letterbox friendly.

Enjoy!
Simply chill, shake, tear and pour your Boxtails into a chilled glass of your choice.

What is the volume of each individual cocktail pouch?

Each cocktail pouch has 125ml worth of liquid inside.

How many cocktails are there per box?

Our boxes range between 4 – 24 depending on which option you choose.

How long does delivery take?

If you order before 5pm Monday to Friday we will dispatch the next day. Please allow up to 3 working days for delivery unless otherwise stated.

Please click here to read the latest updates on delivery times.

Can I track delivery?

Currently, we offer order tracking on our orders via Royal Mail. Once you have placed an order with Boxtails you will receive the two following emails:

  • Processing Email
    This email acknowledges that Boxtails has received your order and is processing the Job Number.
  • Completed Email
    This is email is to confirm that your order has been packaged and delivered to Royal Mail for shipping it will be followed by another email containing your tracking code for your order.

We are currently working with Royal Mail and DPD to offer the ability for customers to choose different shipping methods based on their purchases, unfortunately, due to Lockdown and COVID restrictions, we have been delayed in getting these services up and running. We hope to and aim be launching these additions in the coming weeks.

Please click here to read the latest updates on delivery times.

How much is delivery?

Our standard delivery charge for orders under £40 is £3.95 and is delivered First Class via Royal Mail. Orders over £40.00 are currently eligible for Free Shipping unless otherwise stated.

What if I’m not in for delivery?

Our individual boxes have been designed to be letterbox friendly. If you have a non-standard or security letterbox Royal Mail should leave a ‘Calling Card’. If you have not received your order and no ‘Calling Card’ was left please contact your local Post Office as they might be holding the delivery for you.

What does Letterbox Friendly mean?

Our boxes have been designed to fit through most common letterboxes, however, there is no standard letterbox size in the UK, and while this design will fit most, there will be instances where doorstep delivery will be required.

How do I store my Boxtails?

Our cocktails are best stored in the fridge or cool dry space.

What is the best before date for the cocktails?

The shelf life of our cocktails is 12 months from the manufacturing date which can be found on the back of the pouch.

I have a question. Can I speak to you?

If you have any queries or questions please contact us here.

Are Boxtails suitable for Vegans and Vegetarians?

Yes, they are. None of our cocktails contain any animal, egg or dairy products.

What is the packaging made of?

All of our delivery boxes are made from 90% recycled materials and completely recyclable.

We are constantly striving to ensure that our products are 100% recyclable or as close as can be, our mission is to ensure we are creating the most sustainable product for our consumers and the environment.

Can I order Boxtails to be sent to multiple locations?

Yes – for large orders to be sent to multiple people, please contact us and we will work out the options best suited to your individual needs.

Can you place orders for larger events?

Yes – please contact us here to discuss your requirements.

How do I use my Gift Card?

Gift card codes can be applied at the Basket/Cart and Checkout pages.

On the Basket/Cart page, the Gift Card code can be applied underneath the Basket Totals.

On the Checkout page, the Gift Card code can be applied underneath the Order Summary below the Credit Card input fields

How does the Gift Card work?

Giving and receiving Boxtails digital gift cards is super easy and paying with them is fast and secure.

  1. Simply choose the amount you wish to buy
  2. Enter the email address of the recipient
  3. Send a personal message to the recipient
  4. Choose a delivery date to send the Gift Card

Simply pay at the checkout and your digital gift card will be sent to your friends and family.

The recipient will receive an email within 24 hours after purchase.

All gift cards retain unspent credit and are valid for 365 days from date of issue. 

Boxtails has you covered

 We are committed to providing a fast and transparent service for all our customers.

Fast Shipping

Order before 5pm and we will post the next working day.

Helpful Support

Get in touch if you have any questions. We are here to help!

Letterbox Friendly

Our boxes have been designed to fit through standard letterboxes.